Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with your course purchase. Our refund policy is designed to be fair and transparent:

• Refund requests must be made within 14 days of purchase
• The course content must not have been accessed more than 20% of its total length
• Any downloadable materials must not have been downloaded
• No certificates should have been issued

2. Refund Process

To request a refund:

1. Contact our support team at support@healthsafetycourses.org
2. Provide your order number and reason for the refund
3. Our team will review your request within 2-3 business days
4. If approved, the refund will be processed to your original payment method

3. Refund Timeframe

Once approved:

• Credit/Debit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• Other payment methods: Processing time may vary

4. Non-Refundable Items

The following are not eligible for refunds:

• Completed courses with issued certificates
• Downloaded course materials
• Courses purchased as part of a bundle or special promotion
• Additional services such as mentoring or assessment fees

5. Special Circumstances

We understand that exceptional circumstances may arise. In such cases:

• Contact our support team to discuss your situation
• Provide any relevant documentation to support your case
• Each case will be reviewed individually
• Special consideration may be given based on circumstances

6. Contact Us

If you have any questions about our refund policy, please contact us: