Module 1: Introduction to Workplace Mediation
This module provides an overview of workplace mediation, its importance in conflict resolution, and the ethical standards that govern mediation practices.
This course provides practical insights and tools for effective workplace mediation, aimed at safety officers, HR professionals, and mediators. Participants will enhance their conflict resolution skills, promoting a safer work environment. Key benefits include improved workplace relationships, reduced conflicts, and enhanced communication strategies.
4.4/5
|96 reviews
|418 students enrolled
Comprehensive, industry-recognized certification that enhances your professional credentials
Self-paced online learning with 24/7 access to course materials for maximum flexibility
Practical knowledge and skills that can be immediately applied in your workplace
This module provides an overview of workplace mediation, its importance in conflict resolution, and the ethical standards that govern mediation practices.
Participants will learn various conflict resolution techniques and how to apply them effectively in resolving workplace disputes.
This module focuses on enhancing communication skills for effective mediation outcomes, including verbal and non-verbal communication techniques.
Participants will explore case studies and practical scenarios to apply mediation principles in real-world workplace situations.
This programme includes comprehensive study materials designed to support your learning journey and offers maximum flexibility, allowing you to study at your own pace and at a time that suits you best.
You will have access to online podcasts with expert audio commentary.
In addition, you'll benefit from student support via automatic live chat.
Assessments for the programme are conducted online through multiple-choice questions that are carefully designed to evaluate your understanding of the course content.
These assessments are time-bound, encouraging learners to think critically and manage their time effectively while demonstrating their knowledge in a structured and efficient manner.
There is a growing demand for skilled workplace mediators who can facilitate conflict resolution and promote a positive work environment. Professionals in this field can work in various industries and organizations.
Career progression in workplace mediation can lead to senior mediator roles, consultancy positions, or even establishing a private mediation practice. Continuous professional development is essential to stay updated with industry trends.
Responsible for facilitating mediation sessions, resolving conflicts, and promoting a harmonious work environment.
Specializes in resolving workplace disputes through mediation techniques and promoting effective communication strategies.
Professionals in workplace mediation have opportunities for networking with industry experts, obtaining professional certifications from recognized bodies, pursuing further education paths in conflict resolution, and gaining industry recognition for their expertise.
HR Manager
"I learned how to apply ethical standards effectively in workplace mediation thanks to this course. It has enhanced my conflict resolution skills significantly."
Safety Officer
"This course helped me promote a positive work environment through effective communication strategies, reducing conflicts and improving workplace relationships."
Mediator
"I enhanced my negotiation skills for successful mediation outcomes by applying the principles taught in this course to real-world workplace scenarios."
Conflict Resolution Specialist
"The course provided me with practical insights on how to effectively resolve conflicts using mediation techniques, resulting in a safer work environment."
Upon successful completion of this course, you will receive a certificate similar to the one shown below:
Mediation Ethics and Standards
is awarded to
Student Name
Awarded: August 2025
Blockchain ID: 111111111111-eeeeee-2ddddddd-00000
No specific prior qualifications are required. However, basic literacy and numeracy skills are essential for successful completion of the course.
The course is self-paced and flexible. Most learners complete it within 1 to 2 months by dedicating 4 to 6 hours per week.
This course is not accredited by a recognised awarding body and is not regulated by an official institution. It is designed for personal and professional development and is not intended to replace or serve as an equivalent to a formal degree or diploma.
This fully online programme includes comprehensive study materials and a range of support options to enhance your learning experience: - Online quizzes (multiple choice questions) - Audio podcasts (expert commentary) - Live student support via chat The course offers maximum flexibility, allowing you to study at your own pace, on your own schedule.
Yes, the course is delivered entirely online with 24/7 access to learning materials. You can study at your convenience from any device with an internet connection.
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Disclaimer: This certificate is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. This programme is structured for professional enrichment and is offered independently of any formal accreditation framework.